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Return & Refund Policy (Conditions for Return)

Due to the consumable nature of our product, we only accept returns or offer refunds under specific, verifiable circumstances.

We DO accept returns/refunds for:

Return & Refund Policy

1. Damaged Product

  • Report within: 48 hours of delivery.

  • Required: Clear photos of the damaged packaging/product.

  • Note: An unboxing video is highly recommended.

  • Resolution: Free replacement or full refund.

2. Wrong Item Received

  • Report within: 48 hours of delivery.

  • Required: Item must be unopened, unused, and in its original sealed packaging.

  • Resolution: Free exchange for the correct item or full refund.

3. Seal Tampered / Broken

  • Report: Immediately upon delivery.

  • Important: Do not accept the package if the outer shipping box or inner product seal appears broken or tampered with.

  • Required: Send photo evidence.

  • Resolution: Free replacement or full refund.

4. Expired Product

  • Report within: 48 hours of delivery.

  • Required: Clear photo showing the expiration date.

  • Resolution: Free replacement or full refund.

We DO NOT accept returns/refunds for:

  • Change of Mind: We cannot accept returns if you simply change your mind after opening the product.

  • Product has been opened or used (except in cases of verified damage/defect).

  • Dislike of Taste/Color: Taste and color are subjective and can vary slightly due to natural product variations. We recommend trying a smaller size first if you have concerns.

  • Allergic Reactions/Health Issues: While our product is pure, we are not responsible for individual sensitivities or allergic reactions. Please consult a doctor before consumption.

3. Return Process

  1. Contact Us: Email us at [Your Support Email] within the specified time frame (48 hours) with your Order Number and a clear explanation of the issue.

  2. Provide Proof: Attach the required photos and/or unboxing video to your email.

  3. Our team will review your claim and may contact you for more details. This process takes 1-2 business days.

  4. If the return is approved, we will arrange for a free reverse pickup. Please ensure the product is packed securely.

  5. Refund/Exchange Issued: Once the item is received and inspected at our facility, the refund or replacement will be initiated.

Refund Processing Time

  • Prepaid Orders: Refunds will be credited back to your original payment method within 5-7 business days after the returned product is successfully received and verified by our team.

  • COD Orders: For eligible returns on Cash on Delivery orders, we will require your bank account details to process the refund via NEFT within 7-10 business days.

Please note: Shipping and handling charges paid at the time of placing the order are non-refundable, unless the entire order was cancelled before shipping or the issue was entirely our error.

Cancellation & Return Policy

At Rooted Wellness, we strive to ensure every order is processed with care and precision. Since our products are health and nutritional supplements, we must adhere to strict quality and safety guidelines.

1. Order Cancellation

You may cancel your order free of charge under the following condition:

·       Time Limit: You can cancel your order only if it has NOT yet been shipped from our warehouse.

·       How to Cancel: Please contact our Customer Support Team immediately via email at [Your Support Email] or call us at [Your Phone Number] with your Order Number.

·       Refund: If the cancellation is approved, a full refund will be processed back to your original payment method within 5-7 business days.

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